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Terms and Conditions

1. Introduction

1.1 These General Terms and Conditions apply to the use of our website or the purchase of products offered through our website.

1.2 The terms and interpretations defined in these General Terms and Conditions are listed in Section 26.

2. Acceptance

2.1 You declare and warrant that:

(b) You are authorized to enter into a legally binding contract with us; and

(c) you are not prevented by applicable laws or contracts from entering into a legally binding contract with us.

2.2 We reserve the right to request written confirmation of your authority to accept these terms.

2.3 You declare and guarantee that you do not:

(a) have been convicted of a computer or internet offense; and

(b) have previously been denied access to products or the website.

2.4 We reserve the right to deny you access to our website if we consider such denial necessary or appropriate.

2.5 Placing an order means:

(a) your assurance and warranty that you have carefully and fully read these General Terms and Conditions;

(b) your offer to carry out the purchase of the order exclusively in accordance with these General Terms and Conditions;

(c) Your consent that each order confirmation is based exclusively on these General Terms and Conditions; and

(d) your obligation to us to comply with these Terms and Conditions.

2.6 If you do not accept these Terms and Conditions, you are not permitted to use the website or purchase products.

2.7 You must expressly accept these Terms and Conditions in order to:

(a) to submit information to or about our website; or

(b) to purchase a product.

2.8 By visiting our website, purchasing products, or accepting these Terms and Conditions:

(a) you also accept our privacy policy; and

(b) you accept our acceptable use policy and agree to comply with it (see section 12 below for further details).

2.9 We recommend that you print a copy of these Terms and Conditions for your future reference.

2.10 If you do not accept these Terms and Conditions, you cannot place an order or communicate with us.

3. Personal Use

You confirm that you use the website to purchase products solely for your personal use and not for commercial purposes, as the principal and not as a representative or on behalf of another person.

4. Prices

4.1 We will do our best to ensure that all details, descriptions, and prices of the products appearing on our website are correct. However, errors may occur. If we find that a pricing error has occurred, we will inform you as soon as possible and give you the opportunity to confirm your order at the correct price or cancel your order. If we are unable to contact you or receive no response from you, the order will be considered canceled and you will receive a full refund. If you choose to confirm your order, we will arrange the delivery of your order and charge or refund the amounts specified in the notification we send you shortly after receiving your order confirmation via the payment method and procedure you used to place your order.

4.2 We are not obliged to fulfill an order if the price listed on the website is incorrect (even after you have received an order confirmation).

4.3 Prices may change from time to time. However, such changes do not affect an order for which an order confirmation has been sent.

5. Placing an order

5.1 Once you have placed an order, all orders are subject to stock availability. If we have sufficient stock to fulfill your order, you will receive an order confirmation, which serves as our acknowledgment of receipt of your order. In case of delivery difficulties or insufficient stock to fulfill your order, we will inform you by email and refund any payments made for the order.

5.2 A contract is only concluded if we have issued you an order confirmation and only in relation to the product(s) listed in the order confirmation. These Terms and Conditions are an integral part of the contract and apply to the exclusion of all other conditions.

5.3 If your order includes more than one product, the products may be delivered in separate shipments at different times.

5.4 We reserve the right to remove products from the website at any time. We also reserve the right to modify or delete material or content from the website. We are not liable to you or any third party for the removal of a product from our website or for the modification or deletion of material or content from our website.

5.5 We reserve the right to refuse or cancel any order you place at any time (even after sending an order confirmation). We are not liable to you or any third party for the cancellation or refusal of an order.

5.6 If we cancel your order after payment has been received (and also after sending an order confirmation), the payment for the order will be fully refunded to you.

6. Payment

6.1 You can pay for the products using one of the payment processors listed on our website.

6.2 You may also pay part or all of the order with a promotional voucher provided by us. Promotional vouchers can only be entered online at checkout.

6.3 We may use payment processors to handle payments between you and us. You agree that we may transmit documents and information about you to these payment processors, including documents and information containing your personal data.

6.4 We are not a regulated payment processor or financial service provider and are not liable for payment errors or issues caused by payment processors.

6.5 It is your responsibility to provide complete and accurate information during the payment process, and all payments must be made with your own funds. By placing an order, you confirm that:

(a) the payment method used for payment belongs to you;

(b) if applicable, you are the lawful holder of the promotional voucher; and

(c) You have sufficient funds or credit facilities to pay for the relevant order.

6.6 We are not liable for unauthorized use of your credit, debit, or prepaid cards by third parties, even if these cards have been reported as stolen. We are entitled to inform all relevant authorities (including credit reference agencies) about fraudulent payments or other illegal activities.

6.7 You must not:

(a) Carry out or attempt to carry out chargebacks in relation to a payment you have made for products; or

(b) Cancel payments you have made in relation to products.

6.8 You indemnify us from any chargeback or cancellation of a payment you have made, as well as from all losses, costs, liabilities, or expenses we may incur due to or in connection with such chargebacks or cancellations.

7. Delivery

7.1 We strive to deliver your order to the delivery address provided at the time of order.

7.2 During the ordering process, we provide an estimated delivery date.

7.3 We may notify you if we cannot meet the estimated delivery date, but are not liable for any loss, liability, cost, damage, fee, or expense resulting from a delayed delivery, to the extent permitted by law.

7.4 It may be that we cannot deliver products to certain locations. In this case, we will inform you and make arrangements to cancel and refund the order or deliver the order to an alternative delivery address confirmed by you.

7.5 The entire risk for the product passes to you once the product is delivered to the delivery address, unless the delivery is delayed due to a breach of your obligations under these Terms and Conditions. In that case, the risk passes at the time the delivery would have occurred if you had not breached the agreement.

7.6 If you are unable to accept the delivery or collection of your order, we may leave a card containing instructions for a re-delivery or collection from the carrier.

7.7 If delivery or collection is delayed due to your unreasonable refusal to accept the delivery, or if you do not accept the delivery or do not collect the order from the carrier, we may charge you all reasonably incurred fees and other costs we incur for returning the order to the sender, without prejudice to our other rights or remedies.

8. Cancellation or modification of orders

8.1 As soon as an order has been placed on our website, you can cancel or change it by emailing us.

8.2 Since we operate with a fully automated system, orders are triggered immediately after they are shipped. Therefore, we unfortunately cannot interrupt the shipping process until delivery, so a refund before receiving the goods is only possible up to 24 hours after the order.

9. Defective Products

9.1 You acknowledge that the products are standard products not specially made for your particular requirements.

9.2 All product descriptions, information, and materials provided on the website are provided "as is," without express or implied warranty or other assurances.

9.3 The product images may differ slightly from the actual product you receive.

9.4 If the product you receive is defective, you can send us an email informing us which product you need to return and attach a photo of the defective product.

9.5 You may return the product to us in accordance with paragraph 10.

9.6 We will inspect the product upon its receipt. Our processing time depends on your order.

9.7 We will inform you by email if we are convinced that the product is defective.

9.8 Our sole obligation to you regarding defective products is either (at our sole discretion):

(a) replace the product and pay the costs of delivering the products to the delivery address; in this case, you must return the defective product to us and we will deliver a replacement product to the delivery address; or

(b) pay you an amount equal to the cost of the product and the return of the defective product to us. We will pay you this amount by payment to the account from which we received the payment and using the same payment method.

9.9 If we determine that the product is not defective, we may, at our sole discretion, decide not to refund you the purchase price of the product, and we may require you to pay all reasonable service fees and deduct these from the payment method you used for the order. We are not liable to you for any losses, liabilities, costs, damages, fees, or expenses arising from this paragraph to the extent permitted by law.

10. Returns and refunds

10.1 Our return policies are part of these General Terms and Conditions, on the basis of which you can access and use our website.

10.2 If you are not completely satisfied with your order, you can send us an email informing us about the product to be returned and send it back to us. The withdrawal period is 30 days from the day you or a third party named by you, who is not the carrier, picked up or took possession of the last product.

10.3 The return and the costs are to be borne and paid by the customer.

10.4 We must have received the product for the customer to be entitled to a refund. We will inspect the returned product upon its arrival.

10.5 You ensure that the product is returned to us in the same condition in which you received it and that it is properly packaged. The product must be unused, the product labels must not have been tampered with, and the product must be in the original packaging. If a product is returned to us in an inappropriate condition, we reserve the right not to accept the return of the product.

10.6 Our processing time for returns depends on your order.

10.7 If we are satisfied with the condition of the product you return to us, we will send you an email approving your return. A refund will be issued promptly to the payment method used for the order after we have sent you a notification approving your return.

10.8 The cancellation is complete once we have received the physical goods.

11. Vouchers

11.1 You can use our promotional vouchers or discounts when making payment for products on the site.

11.2 To redeem a voucher or apply a discount, the voucher or discount code must be entered on the checkout page of our order.

11.3 Once the voucher or discount code has been entered and applied, the voucher or discount will be applied to the total amount of your order at checkout.

11.4 You can only redeem or use one promotional voucher or discount per order.

11.5 The balance of a promotional voucher does not bear interest and has no cash value.

11.6 If the balance of a promotional voucher is insufficient for your order, you can pay the difference with a separate payment method available on the website.

11.7 If you use a promotional voucher for an order that is returned, the value of the promotional voucher will not be refunded to you. However, if you paid part of it with a separate payment method, that part may be refunded.

12 Permitted Use

12.1 You must not ("Prohibited Actions"):

(a) use our website in a way or perform an action that causes or may cause damage to the website or impair the performance, availability, or accessibility of the website;

(b) use our website in an illegal, unlawful, fraudulent, or harmful manner or in connection with an illegal, unlawful, fraudulent, or harmful purpose or activity;

(c) use our website to copy, store, host, transmit, send, use, publish, or distribute material that consists of or is associated with spyware, computer viruses, trojans, worms, keyloggers, rootkits, or other malicious computer software;

(d) conducting systematic or automated data collection activities (including scraping, data mining, data harvesting) on or in connection with our website without our express written consent;

(e) accessing or otherwise interacting with our website using a robot, spider, or other automated means;

(f) violating the policies set out in the robots.txt file on our website;

(g) using data collected from our website for any direct marketing activities (including email marketing, SMS marketing, telemarketing, or mailings);

(h) using data collected from our website to contact individuals, businesses, or other persons or organizations;

(i) using the website or instructing devices to interact unless you are expressly authorized to do so;

(j) directly or indirectly using the website's infrastructure to launch, spread, participate in, direct, or attempt to hack attacks or send bandwidth-overloading, malicious, or potentially harmful network messages to any devices, whether owned by us or not;

(k) directly or indirectly copying, publishing, modifying, translating, decompiling, disassembling, reverse engineering, or otherwise attempting to derive the structure or source code of the website or access thereto (whether to create derivative works from the source code or otherwise);

(l) using or accessing the website to develop a similar or competing product or service or to provide third parties with a product comparison or comparative study;

(m) selling, assigning, sublicensing, transferring, distributing, or renting your access to the website;

(o) making the website accessible to third parties via a private computer network;

(p) editing or altering content or paper or digital copies of materials printed or copied from our website in any way;

(q) using the website in a manner prohibited by any law or regulation applicable to the use of the website.

(r) making unauthorized inquiries or placing orders; or

(s) placing speculative, false, or fraudulent orders.

12.2 You acknowledge that you are liable to us for any damages, losses, liabilities, costs, or expenses incurred or suffered by us arising from or related to a Prohibited Act committed or authorized by you.

12.3 You agree to notify us as soon as possible after becoming aware of any person committing a Prohibited Act. You will reasonably assist us in any investigations we conduct based on the information you provide in this regard.

12.4 You must ensure that all information you provide to us via our website or in connection with our website or products:

(a) are true, accurate, current, and complete and are not misleading;

(b) comply with all applicable laws and regulations.

(c) do not violate the privacy, data protection, confidentiality, intellectual property rights, or other rights of any person; and

(d) are not offensive, abusive, pornographic, defamatory, unreliable, misleading, illegal, or otherwise objectionable.

12.5 You will promptly provide us with any documents or other information we request from you to verify your identity. You will promptly update all information you provide to us so that all information you provide is complete and accurate at all times.

12.6 You must comply with all applicable laws regarding your use of the website, and it is solely your responsibility to ensure that you comply with these laws, whether they are based on your country of residence, the location from which you access the website, or otherwise.

12.7 Please email us if you become aware of any material or activities on our website that violate these terms of use.

13 Links to our website

13.1 Links from our website to other websites and resources provided by third parties are made available for informational purposes only. Links from our website to other websites and resources should not be considered as a recommendation or endorsement of those linked websites or resources or the information you obtain from them by us.

13.2 You acknowledge and agree that we have no rights or control over the content of other websites and resources linked to or referenced by our website.

13.3 You may link to our homepage provided you do so in a fair and legal manner and do not damage or benefit from our reputation.

13.4 You must not create a link in any way that suggests any form of association, approval, or endorsement by us if such does not exist.

13.5 You may not link to our website from a website that you do not own.

13.6 You may not embed our website in frames on another website or create a link to any part of our website other than the homepage.

13.7 We reserve the right to withdraw permission to create a link without prior notice.

13.8 The website you link to must comply in all respects with the content standards set out in our acceptable use policy (see paragraph 12 above).

13.9 Please contact us to obtain our prior approval for any link to our website that does not comply with this paragraph 13.

14 Intellectual property rights

14.1 The code, structure, and organization of the website are protected by intellectual property rights.

14.2 We are the owner or licensee of all intellectual property rights in our website as well as in its content and the materials published on it. These works are protected worldwide by applicable laws and treaties. All these rights are reserved.

14.3 You may use the website and all its contents only for your personal, non-commercial use and in accordance with these terms. The content of the website also includes product-related content.

14.4 You undertake to inform us of any suspected infringement of intellectual property rights belonging to us.

14.5 You may not use our trademarks without our prior written permission, unless they are part of the material you use in accordance with paragraph 13 (and reproduce exactly).

15 Privacy

15.1 Our Privacy Policy is part of these Terms and Conditions, on the basis of which you can access and use our website.

15.2 We use cookies on our website. We also use cookies to track how our customers prefer to visit our website. By accepting these Terms and Conditions, you also agree to our use of cookies for this purpose. More information about cookies can be found in our Privacy Policy.

15.3 When you provide us with your personal data, we will process this personal data from time to time according to your instructions and take appropriate security measures to protect this personal data against unauthorized and unlawful processing as well as against accidental loss, destruction, or damage.

15.4 Unless special protective measures are appropriate or otherwise agreed in writing, the information and documents created in connection with the sale of the products may be exchanged between us and, in particular, these information and documents may be made accessible in electronic form to all our employees, executives, consultants, or representatives.

16. Viruses

16.1 We do not guarantee that our website is secure or free from errors or viruses.

16.2 It is your responsibility to configure your information technology, computer programs, and platform to access our website. You must use your own antivirus software.

16.3 You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs, or other malicious or technologically harmful material.

16.4 You must not attempt to gain unauthorized access to our website, the server on which our website is stored, or any server, computer, or database connected to our website.

16.5 You must not attack our website by a denial-of-service attack or a distributed denial-of-service attack.

16.6 If we believe you have violated the provisions of this paragraph 16, your right to use our website will terminate immediately. We may report any violation to the relevant law enforcement authorities and will do so if required by applicable law.

17 Liability

17.1 Subject to section 17.13, we disclaim to the fullest extent permitted by law any liability and accept no responsibility for losses suffered by you or others due to:

(a) third-party content or user content;

(b) our content, in particular the accuracy, completeness, or timeliness of our content;

(c) products, in particular quality, images, description or specifications, conformity with the description, and suitability of the products for a particular purpose;

(d) reliance on the information contained in these Terms and Conditions or on our website or on the features provided in these Terms and Conditions or on our website;

(e) the inability to access the website or any part of it, or access is interrupted at any time or partially or functions incorrectly; and

(f) any failure or delay in performing our obligations, whether or not we notify you, if and to the extent the failure or delay is caused by a circumstance beyond our reasonable control, including telecommunications failures, power outages, terrorist attacks, fuel strikes, bad weather, computer failures, supplier delivery failures, labor disputes, and the absence of staff due to illness or injury, and the deadline for performing an obligation affected thereby will be extended accordingly.

17.2 We are not liable to you (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) for lost profits, business opportunities, goodwill, savings or benefits, or for any form of indirect, special, or consequential loss, even if such loss or damage was reasonably foreseeable or the party concerned was aware of the possibility of such loss or damage occurring.

17.3 Our liability arising directly or indirectly from these terms (including your purchase of products from us under these terms) or not otherwise expressly excluded under these terms is limited and capped at the higher amount between $1,000 and five times the price you paid for the products giving rise to the liability. The amount of this liability limitation will be reduced by the amount of any unpaid sums you owe us.

17.4 All claims by a party for breach of contract, tort (including negligence), breach of statutory duty, or otherwise arising out of or in connection with these Terms and Conditions must be made within one year after the act or omission that caused the loss or costs.

17.5 Unless claims cannot be legally excluded or limited, no claims arising from or in connection with these terms and conditions may be made by you personally against any of our employees, senior executives, consultants, or other representatives involved in fulfilling the respective obligations.

17.6 All contractual or non-contractual representations or warranties as well as all guarantees, conditions, provisions, promises, and obligations implied by law, custom, trade usage, course of dealing, or otherwise (including implied promises of satisfactory quality, conformity with description, and fitness for the intended purpose) are excluded to the fullest extent permitted by law.

17.7 Claims against us (including our employees, executives, or consultants) can only be made for an act or omission. An act or omission includes a series of related acts or omissions, the same act or omission in a series of related matters, or similar acts or omissions in a series of related matters and includes all claims arising from one matter.

17.8 The limitations in this clause 17 apply to our total liability to you (including all other third parties to whom we are liable with or without our consent) for a claim, and you and all such other persons may together only assert a single claim against us for the same damage.

17.9 If a limitation of liability applies regardless of the amount, the limitation applies to the entire provision of services or delivery of products by us, and there are no separate aggregated liability limitations that apply to you, any group company to which you belong, and all persons designated by a group user.

17.10 If we are jointly liable to you with another party, we are only obliged to pay you the share reasonably attributable to our fault. We are not obliged to pay you the share attributable to the fault of another party for which that other party would otherwise be liable.

17.11 Any liability we may have to you shall be reduced by the share for which another party would have been liable if either:

(a) you would also have filed a lawsuit against that other party or made a complaint against that other party; or

(b) we have initiated a lawsuit against that other party under the Civil Liability (Contribution) Ordinance or a similar law in another relevant jurisdiction or have made a claim against that other party.

17.12 To determine whether other parties are liable to you, it shall not be taken into account that you are unable to take action against another party because the claims against that party are time-barred, that party does not have sufficient resources, asserts exclusions or limitations of liability, or that other party no longer exists.

17.13 The exclusions and limitations of liability in these General Terms and Conditions do not affect our liability:

(a) in the event of death or personal injury due to our negligence;

(b) for fraud or gross negligence in relation to professional duties;

(c) for any other liability that cannot be excluded or limited in the jurisdiction where a relevant claim is brought, including restrictions on our right to limit our liability; and

(d) in all other cases, to limit our liability to an amount below the minimum amount required for the claim under the circumstances according to any other applicable laws or regulations, in which case this minimum amount shall be considered as a substitute for the amount that would otherwise apply.

17.14 These provisions constitute a comprehensive list of remedies that each party or a third party has against any of the parties under or in connection with these terms.

18 Indemnification

18.1 You will fully indemnify and hold harmless the indemnified parties upon request from any claims, costs, and losses of any kind that the indemnified parties suffer or may suffer arising out of or in connection with

(a) a material breach by you of the provisions of these Terms and Conditions;

(b) any fraud, negligence, misconduct, or gross negligence on your part in connection with your obligations under these Terms and Conditions; and

(c) Your use of our website.

18.2 We are entitled to claim from you the reimbursement of all costs reasonably incurred in connection with an indemnifiable claim, and all such costs are payable upon request.

19. Force Majeure

19.1 If a case of force majeure lasts longer than one week, we may terminate the Terms and Conditions immediately by written notice, without any other obligations than the refund of the product already paid for by you and not delivered.

19.2 We reserve the right, in the event of force majeure, to have absolute discretion over the resolution in order to fully fulfill our obligations under these Terms and Conditions.

20. Changes

20.1 We may change these Terms and Conditions from time to time. We will inform you in advance of any material changes that we believe could harm you. We will notify you of any changes to these Terms and Conditions. The valid Terms and Conditions apply to your use of our website and all products offered through our website.

20.2 If you do not accept the amended Terms and Conditions, you must stop using our website or no longer purchase our products.

20.3 If you have given your express consent to these General Terms and Conditions, we will request your express consent to the revision of these General Terms and Conditions before your first purchase of products after the amendment comes into effect. If you do not give your express consent and acceptance of the revised General Terms and Conditions within the period specified by us, you must cease using the website or no longer purchase our products.

21. Your Breach

21.1 Without prejudice to our other rights under these terms, if you breach these terms in any way or if we have reason to believe that you have breached these terms in any way, we may:

(a) send you one or more formal warnings;

(b) temporarily block your access to our website;

(c) temporarily suspend the processing of an order;

(d) reject any payment made by you;

(e) permanently deny you access to our website;

(f) block access to our website for computers using your IP address;

(g) contact all your internet service providers and request them to block your access to our website; or

(h) initiate legal proceedings against you, whether for breach of contract or otherwise.

21.2 If we block, prohibit, or restrict your access to our website or any part of our website, you must not take any measures to circumvent this block, prohibition, or restriction.

22 Termination and Suspension

22.1 You may stop using the website at any time.

22.2 We may suspend the provision of the website at any time for any reason, with or without notice.

22.3 Without prejudice to paragraph 22.2, we may suspend or terminate your access to the website if your use of the website could cause any legal liability or disrupt the user experience of others.

22.4 If we suspend or terminate your access to the website, we will notify you in advance. Nevertheless, we may, at our sole discretion, suspend or terminate your access to the website immediately and without prior notice.

22.5 We do not guarantee that our website will always be available or available without interruption. We may interrupt, suspend, remove, or restrict the availability of our website or any part thereof for business or operational reasons. We will inform you appropriately of any interruption or removal. In the event of an interruption, suspension, removal, or change to the website, you shall have no claim for compensation or other payments.

23 Effect of termination

23.1 The termination of these General Terms and Conditions immediately ends any service obligation towards the customer.

23.2 Under no circumstances do you have any claim for compensation from us for the loss of rights, loss of business assets, or any other loss arising from the termination of these General Terms and Conditions for any reason.

23.3 The termination of these General Terms and Conditions does not affect rights already accrued and does not impair the provisions of these General Terms and Conditions that, according to their terms, continue to apply or must come into effect at a later time. Sections 17 (Liability) and 18 (Indemnification) shall also apply after the termination of these General Terms and Conditions.

24 General Provisions

24.1 You may not assign any of your rights under these General Terms and Conditions.

24.2 The rights, powers and remedies provided in these General Terms and Conditions are (unless expressly stated otherwise) cumulative and not exclusive of the rights, powers and remedies provided by law or otherwise.

24.3 We outsource the hosting of the website to a third party.

24.4 If the validity or enforceability of any provision of these General Terms and Conditions is restricted in any way by applicable law, that provision shall remain valid and enforceable to the maximum extent permitted by that law. The invalidity or unenforceability of such a provision shall not affect the validity or enforceability of the other provisions.

24.5 The failure or delay in exercising a right, power or remedy under these Terms or by law does not constitute a waiver of that right, power or remedy. If we waive a breach of a provision of these General Terms and Conditions, it shall not be construed as a waiver of any later breach of that provision or a waiver of a breach of any other provision.

24.6 The exercise of the parties' rights under these General Terms and Conditions is not dependent on the consent of a third party.

24.7 These General Terms and Conditions benefit you and us and are not intended to benefit or be enforceable by any third party.

25 Applicable Law

25.1 These General Terms and Conditions, their subject matter and formation (as well as all non-contractual disputes or claims) are governed by and shall be construed in accordance with the laws of Hong Kong.

25.2 Any dispute, disagreement, difference, or claim (including non-contractual disputes or claims) arising out of or in connection with these General Terms and Conditions, including the existence, validity, interpretation, performance, breach, or termination thereof, or any dispute related to non-contractual obligations arising out of or in connection with these General Terms and Conditions, shall be subject to arbitration administered by Hong Kong in effect at the time the notice of arbitration is filed, and finally resolved. The applicable law for this arbitration clause is the law of Hong Kong. The seat of arbitration shall be in Hong Kong. The number of arbitrators shall be one. The arbitration proceedings shall be conducted in English.

26 Interpretation

26.1 In these General Terms and Conditions of Sale: "Contract" means your order of one or more products in accordance with these Terms and Conditions of Sale, which we accept in accordance with paragraph 4.3;

"Customer" means any natural person who places an order on the website;

"Delivery Address" means the delivery address as specified in the respective order;

"Estimated Delivery Date" means an estimated delivery date of an order;

"Force Majeure" means an event or circumstance that prevents us from performing an obligation under these sales terms or delays the performance of that obligation, and which is beyond our control. The event or circumstance results from a cause beyond our reasonable control and is not due to our failure to exercise all due diligence to prevent such failure or delay, and includes war or threat of war; force majeure; natural or nuclear disasters; riots or civil commotions; pandemics; terrorist acts; malicious acts; fire or flood; compliance with a new law or order of a governmental or judicial authority; closure of airports or ports; or commercial disputes unrelated to the party affected by the event or situation, leading to a halt or slowdown of work;

"Indemnified Parties" means us, affiliated companies, and their respective officers, employees, contractors, and agents.

"Intellectual Property" means all intellectual property rights, including patents, trademarks, design rights, copyrights, database rights, trade secrets, and all similar rights;

"Order" means the order you place through our website to purchase one or more products from us;

"Order Confirmation" means the email we send you to confirm your order under paragraph 4.3;

"Payment Service Provider" means any third-party payment processing service provider we engage;

"Product" means a product offered on our website;

"Website" means the website;

"Website Infrastructure" means all our systems (including code) that enable, provide, or describe the website;

26.2 References to "paragraphs" refer to the paragraphs of these Terms and Conditions.

26.3 Headings are for readability only and have no effect on the interpretation or structure of these Terms and Conditions.

26.4 Words expressing the singular include the plural and vice versa. Words expressing a gender include every gender, and references to persons include individuals, companies, entities, businesses, or partnerships.

Please send us an email if you have any questions or concerns about these Terms and Conditions, the website, or the products.

Terms and Conditions

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